Know every client. Reward every return visit.

Intake forms linked to servicesBuild an intake form once, link it to the services that need it, and send it automatically before the appointment, either at every booking or only the first time.

Standalone forms by share linkSend a general form, such as a feedback survey or a consent form, to any client through a share link and see whether it is pending, completed or expired.

Build with the fields you needUse short and long answers, multiple choice, drop-downs, yes-or-no questions, a client details section and a consent checkbox, and require a client signature when you need one.

Answers saved to the clientCompleted intake forms appear on the client's Intake Forms tab, so the stylist or therapist can read them before the service starts.

Service due remindersSet how many days after a service each sub-category falls due again, override the default where your clients return sooner or later, and switch reminders on or off.

Points on every saleSet how many points a purchase earns and what each point is worth, choose which sale types count, and add a minimum spend and point expiry if you want them.

Bonus points beyond spendReward reviews, online bookings and visit milestones, such as a bonus after every set number of completed appointments, with caps so no rule runs away.

Tiers with real rewardsBuild a ladder of up to five tiers, from Bronze to Diamond, qualified by points earned or amount spent, with rewards such as a free service, a free product or bonus points.

Refer-a-friendGive the referrer and the new client their own bonus points, cap referrals per client, set a link expiry, and award points only after the friend's first completed sale.

Redeem at checkout, across venuesClients spend points at the POS or when booking online, up to the maximum discount you set, at every venue enrolled in the programme.

Every channel, one queueConnect a WhatsApp Business number, Instagram Direct and Facebook Messenger, then filter conversations by channel or by Mine, Unassigned and Unread.

Answer with the client in viewLink the chat to a client to see recent visits, assign it to a team member, add labels and internal notes, or snooze it until later.

Turn a chat into a bookingShare available slots with your booking link, schedule a message for later, or start a WhatsApp conversation with an approved template.

Audiences and broadcastsSave audiences from labels or picked clients, preview who is reachable, and broadcast now or on a schedule; Instagram and Messenger reach only clients who already have a conversation with you.

Analytics for response timesTrack messages, new threads, median first reply, SLA compliance, peak hours and staff response activity against the first-response targets you set.