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This Privacy Policy governs the collection, use, sharing, storage, and security of personal data collected by da Salon across all its services and digital platforms.
da Salon operates internationally and is managed by different legal entities based on geographic regions. In India, da Salon is operated by ShipShape Innovations Pvt. Ltd., whereas in Singapore, the business is conducted under Pollenbrains Pte. Ltd. In other regions such as Australia, the United Arab Emirates, or elsewhere, similar locally registered business entities are responsible for operating da Salon. Interested parties seeking more information regarding these entities or data handling practices may also reach out to us using the contact details provided in the 'Contact Us' section of this policy.
This policy applies universally across all users interacting with any of the da Salon platforms and offerings. This includes clients who access da Salon to explore, book, or purchase services; salon and beauty business partners who utilize the platform to manage operations; vendors who list and sell products via our marketplace; and business associates who are authorized to promote or resell our software services. Furthermore, the policy extends to employees, contractors, trainees, course providers, and any individual interacting with da Salon systems, whether as a consumer or business user.
da Salon is committed to protecting user privacy and maintaining transparency in how user data is handled. This Privacy Policy outlines our practices across all platforms and services offered by da Salon, including but not limited to the following:
This policy serves to inform all users of the types of data collected, the methods of collection, the purpose of usage, and how data is stored, shared, or transferred. It also defines the rights of users concerning their personal data and outlines the protective measures taken by da Salon and its affiliated entities.
da Salon collects a diverse range of information based on the user’s interaction with our systems and the nature of the services accessed.
Personal information directly provided by users includes details such as full name, email address, mobile number, business name, physical address, and professional credentials. In the case of Vendors, Partners and Business Associates, we may also collect identity verification documents, bank account information, GST or VAT registration details, and any licenses required by local law.
User-generated data such as appointment history, purchase records, saved preferences, and messages exchanged with salon partners or client support may also be recorded. If a user uploads a resume or applies for a job through da Salon Jobs, employment history, qualifications, and job preferences are stored.
Automatically collected data includes technical identifiers such as IP address, device type, browser configuration, time zone, and geolocation (approximated based on network data). da Salon platforms also use cookies and similar tracking technologies to collect behavioral data such as navigation paths, clicks, time spent on pages, and referrals.
We may additionally receive information from integrated platforms or services, such as social logins (Google, Facebook), payment gateways (e.g., Stripe, Razorpay), and other third-party services integrated into our ecosystem.
The personal data collected is used to deliver and optimize services provided by da Salon and ensure a secure, personalized, and efficient user experience. We use this information to:
Additionally, user data enables us to onboard vendors and partners efficiently, train and evaluate business associates, and maintain high service quality across the platform.
We respect your privacy and do not sell personal data under any circumstances. However, information may be disclosed in select circumstances, always within the boundaries of necessity and legal compliance.
Personal data may be shared with salons and service providers when a booking or transaction is initiated by a client. In such instances, only the necessary details are disclosed to complete the service.
Vendors receive user details such as delivery addresses and contact numbers to fulfil marketplace orders. Similarly, authorized business associates and resellers may gain access to partner data within their territory to support onboarding, training, or platform utilization.
Our ecosystem includes third-party partners such as hosting services, payment processors, analytics platforms, SMS gateways, logistics providers, and marketing tools. These service providers are contractually bound to maintain confidentiality and use data strictly for the intended purpose.
In exceptional situations such as legal orders, government requests, or compliance with regulations, we may share data with regulatory bodies. Data may also be shared within the da Salon group of companies for internal operations, strategic development, or system integration.
da Salon employs advanced technical and organizational measures to safeguard all personal information entrusted to us. These measures include the use of SSL encryption for all data in transit, secure storage on cloud infrastructure compliant with international standards, and continuous monitoring of platform health.
Access to personal data is role-based and restricted to authorized personnel only. Our development and security teams undergo regular training and implement security patches proactively.
Regular backups, system audits, firewall protection, token-based authentication, and automated alerts are part of our multi-layered defense strategy. While we follow best practices and implement state-of-the-art controls, users should understand that no digital platform can guarantee absolute protection against sophisticated cyber threats.
da Salon retains user data for durations deemed necessary to fulfill contractual and legal obligations. For example, billing records and transaction logs are preserved in accordance with tax regulations, usually for a minimum of seven years or as required by law.
User profile information, preferences, and transaction history may be stored for as long as the account remains active. In the case of inactivity or account termination, the data may still be retained temporarily for the purpose of legal audits, dispute resolution, or prevention of fraud.
When data is no longer needed, we ensure its permanent deletion or anonymization so it cannot be traced back to an individual.
Clients (individual users): You can initiate account deletion from within the app/website under Profile → Account → Deactivate account. Please note, your account must be deactivated for a 30-day cooling-off period before it can be deleted. If you cannot access this, use the Contact Us page to get in touch with us.
Cooling-off period (30 days): When you submit a deletion request, your account is first deactivated for 30 days. During this time you cannot sign in or use services. Pre-paid items must be cleared.
Deletion will proceed only if, at the end of the 30-day period, all of the following are true:
If you still hold any active/unused items, deletion will not complete. You may reactivate your account during the 30-day period to use these benefits before re-initiating deletion.
No revival after 30 days: Once the 30-day period ends and the conditions above are met, your account is placed in our deletion queue and cannot be restored. Requests to revive the account after the 30-day cool-off will not be entertained.
Data handling: We will delete personal data associated with your account, except for information we are required to retain for legal, regulatory, fraud-prevention or auditing purposes, as described in our Privacy Policy.
Partners (business accounts): Partners must raise an account deletion request via the Contact Us form. We will acknowledge your request and guide you through the exit process.
Obligations to clients: As a Partner, you may have sold pre-paid services or offers (e.g., Vouchers, Gift Cards, Memberships). Before we can delete your account, we must complete checks to ensure there are no open liabilities to clients. You agree to:
We may suspend deletion until: (a) pending appointments are addressed; (b) disputes/chargebacks, refunds, and payouts are resolved; and (c) any required records have been archived per legal obligations. Finality: After completion of the checks above and confirmation from us, your Partner account will be deleted and cannot be restored. Historical records may be retained to the extent required by law, our legitimate interests in fraud prevention, or tax/audit requirements (see Privacy Policy).
Effect of deletion: You will lose access to the account and any associated content, dashboards, messages, analytics, credits, or non-monetary benefits. Deletion does not affect any rights or obligations that have already accrued.
Active investigations or legal holds: We may delay or decline deletion where we reasonably believe it would interfere with an ongoing investigation, a legal request, or our obligation to maintain certain records.
da Salon respects your right to privacy and offers various mechanisms for you to exercise control over your personal data. Depending on your jurisdiction and applicable laws, you may have the right to:
These rights can be exercised by contacting our data protection team via email at support@dasalon.com. We endeavor to respond to all legitimate requests within a reasonable timeframe, often not exceeding thirty (30) days.
By accessing or using any services or platforms provided by da Salon, the user expressly agrees to indemnify and hold harmless da Salon and all its affiliated entities, including its officers, directors, employees, agents, licensors, partners, and regional operators. This indemnity covers any loss, damage, legal claims, regulatory fines, or financial liabilities incurred due to the following circumstances:
Under no circumstances shall da Salon or its operating entities be held liable for indirect, incidental, punitive, or consequential damages resulting from the exposure or misuse of personal data due to third-party errors, service disruptions, or force majeure events. This indemnification clause remains effective even after the cessation of services or closure of a user’s account.
Given da Salon’s international operations, your personal data may be transferred to, processed in, or stored in jurisdictions different from your own. These cross-border data flows are essential for hosting, analytics, product development, customer support, and security operations.
We ensure that such transfers comply with applicable laws by implementing protective measures such as Standard Contractual Clauses (SCCs), data protection addenda, or any other mechanism mandated by law. All service providers involved in international transfers are vetted for compliance with security and privacy regulations.
By using da Salon services, you consent to such transfers, understanding that data may be subject to the laws of the destination country.
da Salon does not knowingly collect or process personal data of individuals under the age of 13. Our services are not designed for children, and any registration or participation by minors is prohibited.
If it comes to our attention that we have unintentionally collected data from a minor, we will take steps to delete such data immediately. Parents or guardians who believe their child has submitted personal information to da Salon are encouraged to contact us for prompt resolution.
As technology evolves and our services expand, we may revise this Privacy Policy to reflect changes in legal requirements, operational practices, or user expectations. Any amendments will be posted on our official website and accompanied by a revised "Last Updated" date.
Where required by law or considered significant, we will notify users through platform alerts, emails, or other appropriate means. Users are encouraged to review this policy periodically to stay informed about how their data is handled.
Should you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, we invite you to reach out to us. Our team is accessible via email at:
For further information or assistance, visit our privacy center on the official website at:
https://www.dasalon.com/privacy
We are committed to addressing all privacy-related matters in a timely, transparent, and respectful manner.
Last updated: 05-Apr-2025