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These Partner & Client Terms sit alongside the General Terms of Use, Privacy Policy, Cookie Policy, and any regional addenda. Together they are the Terms & Conditions (T&C) that apply whenever you access a da Salon Platform – including da Salon Partner, da Salon Connect, da Salon Market, dasalon.com and any branded widgets or APIs. By creating an account, listing a service, making a booking or otherwise using the Platforms you confirm that you have read and accepted the Terms & Conditions. If you do not agree, please do not continue.
“da Salon Platforms” means all web or mobile properties, widgets, APIs, POS terminals, and other tools branded or licensed by da Salon, including (i) da Salon Partner, (ii) da Salon Connect, (iii) da Salon Market, (iv) dasalon.com, and (v) successor or white-label widgets embedded on third-party sites.
“Offers” means Vouchers, Gift-Cards, Memberships, Bundled Packages, Promo Codes, or any other incentives made available by Partners through the Platforms.
“Widgets” means lightweight booking or shopping components that Partners embed on their own sites or social pages and that transact via da Salon infrastructure.
All capitalised terms not defined here carry the meanings set out in the General Terms of Use.
Each Partner irrevocably appoints da Salon as its limited-purpose commercial agent for the sole purpose of (a) displaying the Partner’s catalogue & offers, (b) contracting with Clients, and (c) collecting and remitting payments on the Partner’s behalf. Partners must honour all confirmed appointments, Offers, and Product sales unless a Cancellation is valid under the Rescheduling & Cancellation Policy.
Clients acknowledge that the underlying service contract is between Client and Partner, and that da Salon provides only the booking, payment, and discovery infrastructure.
To safeguard the integrity, security and reputation of the Platforms, every User must comply with the following rules at all times. A breach may lead to immediate suspension or permanent termination of access, forfeiture of prepaid credits, withholding of payouts, and, where appropriate, disclosure to law‑enforcement or regulatory authorities.
Security & Infrastructure
Platform Integrity & Fair Dealing
Communications
Content Standards
Legal & Regulatory Compliance
Failure to comply with these rules may, at da Salon’s sole discretion, result in immediate suspension or termination of account access, forfeiture of prepaid credits, withholding of payouts, notification of affected parties, and disclosure to competent authorities.
Data Access: da Salon may access and process Partner venue data, service data, and Client personal data strictly for (i) fulfilling bookings, (ii) compliance with law, (iii) providing aggregated insights, and (iv) customer-support.
Business Associates or Channel Partners: Where appointed, regional Business Associates or Channel Partners may view Partner and Client data (excluding payment credentials) solely to provide onboarding, local support, and performance coaching.
Security: Both Partners and Clients must implement reasonable organisational and technical measures (including strong passwords and access controls) to protect any data uploaded or used from the Platforms.
Every Partner account comes with an internal cash balance management set up made up of one Main Wallet and a set of Venue Wallets. These wallets are not bank accounts; they are ledger balances maintained by the relevant da Salon operating regional entity to streamline payouts and add‑on purchases.
Main Wallet (Partner or Business level) – Created automatically when your business profile is created. It is the single ledger from which cash withdrawals to your verified bank account are initiated. You must add a valid, region‑compatible bank account before any funds can leave the da Salon ecosystem.
Venue Wallets (Outlet or location level) – Each venue you onboard automatically gets its own Venue Wallet. Whenever funds cannot be paid straight into your verified bank account—say an online card payment arrives (if online payment is enabled in your region) before you have added banking details, or a client pays with a da Salon Gift Card money is credited to that venue’s wallet instead. The same rule will apply to any future payment method that is unable to settle directly to a linked bank account.
Inter‑wallet transfers – You may move funds between a Venue Wallet and the Main Wallet at any time through the wallet page. No direct bank withdrawals can be made from a Venue Wallet. All withdrawals to your bank account is made through Main wallet.
Use of wallet balances – Subject to feature availability and the discretion of the regional da Salon entity, balances in either wallet may be applied to pay for Add‑On services such as Ad Manager credits or Messaging bundles. Subscription fees, however, cannot be settled with wallet funds.
Wallet balances do not accrue interest and are not covered by any deposit‑insurance or similar schemes.
Merchant Discount Rate (MDR) – The MDR represents the payment‑gateway cost: (i) the percentage fee charged by our regional payment processor and (ii) any statutory tax—such as GST—applied to that fee. This combined gateway percentage is automatically deducted each time funds pass through the gateway: once when a Client pays online and, if those funds later leave a da Salon Wallet, a second time when you withdraw them. The exact MDR rate for your region is displayed on the Wallet‑withdrawal page.
Platform Fee – Where applicable, da Salon applies a separate Platform Fee once to each online sale processed through the Platform—including appointments, memberships, vouchers, gift cards or retail products. The Platform Fee is taken at the time of the original client transaction; no additional Platform Fee is deducted when you later transfer earnings from a Wallet to your linked bank account. Current Platform‑Fee percentages for your region are also published on the Wallet‑withdrawal page for your reference.
Per-venue billing (pre-paid and non-refundable) — A separate subscription fee must be paid in advance to the da Salon entity that operates in your region for each venue you activate. The subscription term—and access to all paid features for that venue—begins only after the pre-payment is successfully processed. Because the fee is pre-paid, no refund or credit will be given if you later deactivate the venue or make little or no use of the Platform during the billing cycle. If you elect not to renew, the venue’s paid functionality will automatically lapse at the end of the prepaid term and will be restored only after you purchase a new subscription.
No grace period – If a subscription payment is overdue, da Salon may immediately restrict essential functionality (for example, hiding your listing or pausing automated messages). The specific features curtailed, and the order in which they are reinstated, are at da Salon’s discretion and may evolve over time.
Auto‑renewal on saved cards – When you have a valid payment card stored in your billing profile, subscription fees will be charged automatically on each renewal date unless you cancel beforehand.
Up‑front purchase & validity – Credits for pay‑as‑you‑go modules—such as Digital Ads through Ad Manager, Get Featured listings, automated and campaign WhatsApp messages, SMS or email bundles (if enabled in your region), or any future à‑la‑carte features—must be paid in full before activation.
No refunds once purchased – All Paid Add‑On orders are final. From the moment you click “Confirm” at checkout, the related credits, listing slots or message bundles become permanently non‑refundable, even if you later decide not to launch the campaign, allow the validity period to expire, or the credits are forfeited under these Terms. Any promotional or bonus credits granted by da Salon likewise hold no cash value and cannot be redeemed in any form or exchanged for cash or service.
Evolving feature set – da Salon may improve, replace, or retire a paid module on reasonable notice. If a module is withdrawn entirely, any unused paid credits linked solely to that module will not be converted, at the same monetary value, into credits for another active module.
Account standing & forfeiture – If your account is suspended, terminated, or otherwise restricted for breach of the Terms & Conditions, da Salon may freeze or cancel any remaining paid credits without compensation.
Performance disclaimer – Forecasts of impressions, reach, or delivery for ads or messages are indicative and depend on third‑party networks, user behaviour, and regulatory filters. Shortfalls that arise from factors outside da Salon’s reasonable control do not give rise to refunds or credits.
Whenever a client pays through da Salon platform, the route the money takes depends on what was purchased and whether you have connected a bank account.
Appointment Payments — Pay‑at‑Salon (default mode)
Clients settle the bill directly with the Partner once the service is completed. Because da Salon never touches the money, no MDR and no platform charge apply.
Appointment Payments — Pay‑Online (if enabled in your region)
When this feature is activated in your region, clients will be able to pre‑pay at the time of booking. Here is what happens behind the scenes:
Online Purchases — Offers, Vouchers, Memberships, Gift Cards, Retail Products Every “pay-now” transaction is routed through our regional payment-gateway partner and then settles in one of two ways: • Bank account linked and verified. If your business profile already contains a verified bank account, the gateway remits the proceeds directly to that account within the normal settlement window. A single MDR (plus any disclosed platform fee that applies in your territory) is deducted at source, so the funds arrive in your bank automatically, net of those charges. • No bank account on file. If you have not yet added a bank account, the money is first credited to the Venue Wallet that recorded the sale. Because the payment travels through the gateway once when the client pays and a second time when you later withdraw it, the MDR (and the tax on it) is deducted twice. The platform fee, however, is taken only once—at the moment of sale. Note: To minimize fees, add and verify your bank account as soon as possible —this avoids the second MDR deduction.
1. Know the percentages
| Symbol | Meaning | Example (India) |
|---|---|---|
| X | Client’s gross payment | ₹1 000 |
| R | Payment-gateway fee (before GST) | 3 % |
| G | Statutory tax rate applied only to the gateway fee (GST) | 18 % |
| P | da Salon Platform Fee (applies once, at the moment of sale) | 1 % |
Because GST is added on top of the gateway fee, we first roll the two numbers together into one easy figure:
Combined gateway charge M = R × (1 + G)
For India: M = 3 % × 1.18 = 3.54 %
2. Direct payout to your bank account (one gateway pass)
Net payout Y_direct = X × [ 1 – M – P ]
With the example numbers:
Y_direct = ₹1 000 × ( 1 – 0.0354 – 0.01 ) = ₹964.60
Only one gateway deduction is taken, so you keep ₹964.60.
3. Payout that passes through a Wallet first (two gateway passes)
If you have no bank account on file the money lands in the Venue Wallet, then travels through the gateway again when you withdraw:
Net payout Y_wallet = X × [ 1 – 2M – P ]
Using the same inputs:
Y_wallet = ₹1 000 × ( 1 – 2×0.0354 – 0.01 ) = ₹930.45
A second gateway charge means you take home ₹34.15 less.
Quick tip: Add and verify a bank account early, transfer any Venue-Wallet balance to your Main Wallet, and withdraw from there. You will avoid paying the gateway fee twice and keep more of every sale.
Refunds, Partial Refunds, Voids, and Adjustments — Except where the Pay-Online feature expressly supports an automated refund workflow, all post-sale monetary adjustments—including full refunds, partial refunds, voids, goodwill discounts, or service-quality compensation—are settled directly between the Client and the Partner, outside the da Salon payment gateway. The Partner is solely responsible for returning funds to the Client by cash, card reversal processed on its own terminal, or any other mutually agreed channel. da Salon will not initiate or mediate such payments, and any original MDR, GST, or platform fees deducted on the initial transaction remain non-refundable. Partners must keep accurate records, either offline or within the platform, of every manual refund or adjustment and, on request, supply da Salon with evidence sufficient to resolve any dispute or regulatory inquiry.
da Salon Gift Cards are prepaid digital or physical vouchers issued and guaranteed by da Salon that carry a cash‑equivalent stored value. Anyone holding a valid card may apply it—either in whole or in part—toward the cost of any eligible service or package or retail product offered by a participating Partner. By joining the Platform you commit to honouring Gift Cards on the same terms as cash: you may not refuse redemption, levy a surcharge, impose usage restrictions or alter pricing merely because the Client chooses to pay with a Gift Card, unless a specific local law requires otherwise.
When a Gift Card is redeemed the applicable amount is deducted from the card balance and, in real time, credited to the Venue Wallet of the location that processed the sale. You may transfer money from any Venue Wallet to your Main Wallet whenever you wish and then withdraw it to your linked bank account, with the standard MDR and platform‑fee (if applicable) deductions applied at the point of withdrawal. Gift Cards support split payments: if a card does not cover the full bill, the Client may pay the remainder using any other accepted method, whereas any residual value left on the card after purchase stays intact for future use until the stated expiry date. Gift Cards cannot be exchanged for cash, and any unused balance automatically lapses when the expiry date is reached.
Each Partner must configure and keep up‑to‑date venue‑specific “Venue Booking Rules.” The Venue Booking Rules become binding the moment they are saved in the Partner Dashboard and must be shown to Clients during the checkout flow. At a minimum they shall set out:
Cancellation Cut‑Off – the latest time before the scheduled Service at which a Client may cancel or reschedule without penalty. A request received after the Cancellation Cut‑Off (“Late Cancellation”) may incur a Late‑Cancellation Fee only in regions where the Pay‑Online feature is available. The Fee must match the amount displayed to the Client at checkout, and Partners must not impose additional off‑platform surcharges.
Rescheduling Limit – the total number of times a confirmed booking may be moved. Once that limit is exceeded, any further change is treated as a cancellation and tested against the Cancellation Cut‑Off.
Minimum Lead‑Time & Advance Booking Window – the shortest notice a Client must give when making a booking and the furthest date into the future that the Partner will accept. These parameters prevent last‑minute surprises and speculative long‑range bookings.
Concurrent Booking Capacity – the maximum number of overlapping Services a venue will accept, based on its real‑world resources (staff, chairs, treatment rooms, equipment). Partners must keep this setting accurate so Clients are not oversold.
Deposits and Pre‑payments – Where Pay‑Online is enabled, a Partner may require a deposit at the time of booking. Deposits apply toward the final Service price and, if the Client triggers a Late Cancellation or No‑Show (defined below), the deposit—or a portion equal to the disclosed Late‑Cancellation or No‑Show Fee—may be retained, subject to consumer‑protection laws.
No‑Show – a Client who neither attends the appointment nor cancels in line with the Venue Booking Rules. In Pay‑Online territories, and only if the Partner has activated the setting, the Client may be charged the No‑Show Fee shown at checkout.
Collection and remittance of Late‑Cancellation or No‑Show Fees (including forfeited deposits) are facilitated by da Salon only when (a) Pay‑Online is live in the territory, (b) the Partner has enabled fee collection or deposits in the Dashboard, and (c) the Client supplied a valid online payment instrument. Any such Fee is processed through the Wallet system described above and is subject to the prevailing MDR and Platform Fee on payout. In Pay‑at‑Salon regions Partners bear sole responsibility for collecting any penalties directly from the Client.
Partners are responsible for ensuring that their Venue Booking Rules and any related fees comply with local consumer‑protection and fair‑trading laws. da Salon makes no representation that a Late‑Cancellation or No‑Show Fee is enforceable in every jurisdiction and shall not be liable for disputes arising from their use.
The Platform automatically logs Late Cancellations and No‑Shows. da Salon may, at its discretion, suspend or terminate a Client account that repeatedly violates Venue Booking Rules, or adjust a Partner’s search ranking where da Salon determines that the Partner’s settings are unfair or harmful to Clients.
Every interaction on the Platform is anchored in mutual professionalism. Partners undertake to deliver each service with reasonable skill, hygienic practices, punctuality and honest marketing; they will keep cancellations to a minimum and respond constructively to reviews or queries. Clients agree to arrive on time, provide fair and non‑defamatory feedback, and give the Partner a reasonable opportunity to correct any shortfall.
Should a concern arise, the Partner and Client must first seek an amicable solution between themselves. The Partner must acknowledge the complaint within forty‑eight (48) hours and furnish a substantive resolution—or a meaningful progress update—within fourteen (14) days of that acknowledgement.
If the issue remains unresolved after the fourteen‑day window, da Salon may, at its sole discretion, step in as mediator. In doing so da Salon may review booking records, payment data, chat transcripts and any evidence supplied, and it retains final authority to issue refunds, credits, voucher nullifications or listing suspensions where it deems such action necessary to preserve client trust or platform integrity. All parties shall cooperate in good faith with any information requests made during the mediation.
Repeated or egregious service failures, a pattern of unaddressed complaints, or refusal to cooperate with the above timelines may result in remedial measures under the Suspension, Removal and Termination clause, including search‑ranking downgrades, temporary feature restrictions or permanent account closure.
da Salon may, at its sole discretion and without liability, freeze features, withhold payouts, suspend access, or permanently close any Partner or Client account whenever such action is reasonably required to (i) comply with law, court order, card-network or regulator instructions; (ii) protect the security, integrity, or reputation of the Platform; or (iii) safeguard other users from harm or loss. Typical—but not exhaustive—grounds include: a material breach of these Terms & Conditions or any applicable policy; fraudulent, deceptive, harmful, abusive, or discriminatory conduct; identity falsification, charge-back abuse, or unauthorised scraping; persistent Partner cancellations, service failures, or low ratings; repeated Client no-shows or bad-faith payment disputes; engagement in any Prohibited Business; or any behaviour that poses a privacy, data-security, or legal risk.
Where practicable da Salon will give prior written notice outlining the reason for the action and a fair appeal process. Notice may be waived, and suspension may be immediate, if advance warning would compromise an ongoing investigation or expose the Platform, its users, or third parties to imminent risk.
During a suspension:
If the breach is cured to da Salon’s satisfaction, services may be reinstated on conditions we reasonably impose. Otherwise, the account will be terminated and: (a) any positive Wallet balance, after lawful deductions, will be forfeit; (b) all negative balances become immediately due and payable to da Salon; (c) all licences and access credentials automatically lapse; and (d) surviving provisions—including those on intellectual-property ownership, confidentiality, limitation of liability, indemnification, governing law, and dispute resolution—remain binding.
Termination does not relieve a Partner of its obligation to resolve outstanding client complaints, deliver pre-paid services or products, or assist da Salon in any regulatory inquiry that relates to its activities on the Platform.
Updates & Amendments: da Salon may revise these Partner-Client Terms at any time. Unless a shorter period is mandated by statute or regulator, we will give at least 7 calendar days’ advance notice by e-mail, platform banner, or other reasonable means. The notice will state the revision date. Continuing to access or use the Platform on or after that date constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Platform before the change takes effect and, if you are a Partner, settle any outstanding obligations and deactivate your venues.
Notices & Communications. All formal notices must be in writing. We will send notices to the e-mail address, postal address, or dashboard inbox associated with your account; you must keep those details current. Notices you send to us must be delivered by e-mail to support@dasalon.com (and are deemed received only when acknowledged) or by courier to our registered office for the relevant operating entity. Routine, non-legal communications may take place through in-app chat or support tickets.
Governing Law & Jurisdiction. Except where a country-specific addendum states otherwise, these Terms—and any non-contractual obligations arising out of or in connection with them—are governed by the laws of the territory in which you principally transact on the Platform (for Partners, the venue location; for Clients, the location of booking). The courts of that territory have exclusive jurisdiction to resolve any dispute, subject to any mandatory arbitration or small-claims procedures that local law requires.
Entire Agreement & Order of Precedence. These Partner-Client Terms, together with the General Terms of Use, Privacy Policy, Cookie Policy, regional addenda, and any product-specific schedules or Service Orders you sign, form the entire agreement between you and da Salon and supersede all prior understandings. In the event of conflict, the hierarchy set out in the General Terms of Use applies.
Relationship of the Parties. Nothing in the Terms & Conditions creates an employment, joint-venture, franchise, fiduciary, or agency relationship between da Salon and you, except the limited commercial-agency appointment for payment collection that applies to Partners.
Assignment. da Salon may assign or novate its rights and obligations at any time to an affiliate or in connection with a merger, acquisition, or sale of assets. You may not assign or transfer your account or any right or duty under the Terms & Conditions without our prior written consent, which will not be unreasonably withheld.
Severability. If any provision is held unlawful or unenforceable by a court of competent jurisdiction, the remainder of the clause—and of the Terms & Conditions—will remain valid, and the offending provision will be deemed modified to the minimum extent necessary to make it enforceable while preserving its intent.
Force Majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control—such as natural disasters, acts of war or terrorism, labour disputes, government sanctions, or widespread Internet outages—provided the affected party (i) takes all reasonable steps to mitigate the impact and (ii) resumes performance as soon as practicable.
Waiver. A party’s waiver of any breach must be explicit and in writing; no course of dealing or failure to enforce a right operates as a waiver of future breaches.
Survival. Provisions that by their nature should survive termination—such as those on intellectual-property ownership, confidentiality, limitation of liability, indemnification, governing law, dispute resolution, and this Miscellaneous clause—will survive indefinitely.
Third-Party Rights. Except for da Salon affiliates that are intended beneficiaries of the Terms & Conditions, no person other than the signing parties has any right to enforce any provision of these Terms.
Headings & Interpretation. Headings are for convenience only and do not affect meaning. “Including,” “such as,” and similar words are illustrative, not exhaustive; references to “days” mean calendar days unless stated otherwise; and references to a statute or regulation include any amendment or replacement of it.
Electronic Execution. The Terms & Conditions may be accepted electronically and may be executed in counterparts that together form one agreement. Electronic signatures and records are legally binding and admissible to the same extent as originals.
Specific prohibitions on da Salon platforms:
Note: This list is not exhaustive and may be updated to reflect changes in applicable laws and regulations. The platform reserves the right to refuse, suspend, or terminate any business or service that, in its sole discretion, is deemed to violate these prohibitions or pose a risk to users or the platform’s reputation.
By using this platform, you agree not to engage in or promote any of the above prohibited businesses or activities.
Last updated: 05-Apr-2025